How to Return Goods

Returns

For questions please contact your Sales Representative or Customer Service Agent

Most new, unopened merchandise (in case quantities, with complete and undamaged packaging) purchased from AmerCareRoyal is returnable within 180 days of original shipping date, subject to the following:

• A valid return merchandise authorization (RMA) is required for all returns.
• Returns will be credited to your account, within thirty (30) days of merchandise receipt and processing by an AmerCareRoyal distribution center.
• The amount credited and / or refunded may be adjusted by any / all of the return policy exceptions below. Additionally, the amount credited may be adjusted to exclude any payments made to you for program, rebate or association amounts related to sales orders affected by this RMA or pick up allowances, or discounts. Finally, some or all of the amount credited may be applied to amounts due to be paid to you for program, rebate or association fees agreed to by AmerCareRoyal.
• All returns are subject to a restocking fee equal to 20% of the originally invoiced sales order dollar amount (program, rebate and association deductions are not considered when calculating re-stocking fees).
• RMA’s for merchandise not received at an AmerCareRoyal distribution center within 60 days from issuance will be canceled.
• You are responsible for the cost of return freight.

 

Note: In the event AmerCareRoyal errors or defective products create a circumstance where merchandise needs to be returned to an AmerCareRoyal distribution center, AmerCareRoyal will pay all costs associated with the return or destruction of merchandise, including freight costs. Merchandise on sales orders submitted in units of measure other than whole cases are not considered AmerCareRoyal errors for the purpose of this exemption.

Return Policy Exceptions

Special Order / Custom Product Purchases
Special order and / or custom merchandise orders are not eligible for return to AmerCareRoyal.

Promotional / One-Time Purchases
Promotional purchases and / or one-time sales are not eligible for return to AmerCareRoyal.

Merchandise Not in Saleable Condition
Any merchandise received at an AmerCareRoyal distribution center not in saleable condition will be deducted from the eligible credit amount and discarded.

Late or Partial Sales Order Payments
The original invoice for the applicable sales order(s) must have been paid on-time and in-full (less any eligible program, rebate or association amounts). Any invoices for sales orders affected by an RMA not paid within approved credit terms and / or in full (less any deductions for agreed upon program, rebate or association amounts) will be deducted from the RMA amount prior to issuance.

Returns Without an RMA
Merchandise returned to an AmerCareRoyal distribution center without an RMA will not be accepted.